Support
Support
Manuals, firmware, repairs and answers. Our support team works from the same building where the H1 is assembled, and answers email on weekdays within one working day.
- 01
H1 specifications
The complete datasheet, from sensor to tripod socket.
- 02
Firmware and release notes
Current version 1.4.0, update steps and every release since launch.
- 03
Lens mount and adapters
Flange distances, the HV-M adapter, and which mounts cannot be adapted.
- 04
Shipping and delivery
Countries, delivery times, duties and battery rules.
- 05
Warranty and repairs
Coverage, repair prices and how to send a camera in.
- 06
Frequently asked questions
Short answers on buying, the camera, lenses and service.
- 07
Contact and showroom
Email addresses, showroom hours and how to find us.
Still stuck?
Write to support@halvane-optics.com with your serial number and, if you can, a photo of the screen showing the problem. For repairs, start on the warranty and repairs page.